Frequently Asked Questions

The Basics!

What is Nutiliti?

Nutiliti is a utility management software company that builds products for property managers, renters and home owners

How long have you been around?

We've been serving customers since 2020!

Property Manager / Tenant Questions

Who is Nutiliti?

Nutiliti is a nationwide utility management provider. Your property manager has partnered with Nutiliti to provide you with a one-stop shop for all your utility needs. Electricity, gas, water, internet, TV, sewer, and trash, are consolidated and managed directly through the Nutiliti app. The app is available for download on both Apple and Android devices.

What utilities do I need to set-up for my home?

The answer is simple, none! Nutiliti handles the setup of all utilities. Your property manager will communicate all details if an appointment is required to begin service at your address.

How are utilities paid and what are the charges?

Nutiliti pays the bill and then charges you your portion of each bill. There is a monthly service fee that will be charged to your account. Depending on your payment method, a payment processing fee will be assessed.

How do I know what I am paying for?

Nutiliti calculates your portion of each utility bill each month. Your bill is calculated by the number of tenants in your unit.

Why do I need a payment method?

A payment method on file is part of having an active Nutiliti account! Since we do not charge deposits, this is how we help ensure timely payments are made each month. Your information is kept secure and is only used to make payments toward Nutiliti.

Can I pay with cash?

Unfortunately, we do not accept cash as payment method. You can pay with whatever is listed on your account (credit card, debit card, or bank account).

When will I receive my first utility bill?

You will receive your first bill based on the utility provider’s billing cycle; typically, 2-4 weeks after you’ve moved in.

What is a prorated bill?

A prorated bill is where a resident only pays the percentage of the bill according to the number of days their lease was active during the billing cycle. Bills are typically only prorated when someone moves in or out during the middle of a billing cycle. If a bill is not prorated, tenants divide the percentage evenly no matter how many days they were physically present in the unit.

How do I sign up?

Be on the lookout for a Welcome email from Nutiliti with signup instructions. If you are within a week from beginning your new lease and have not received your sign-up instructions, please give us a call so that we can get you set up!

What are your hours of operation?

Our hours of operation are from 8 AM to 5 PM CST Monday through Friday. We are closed on Saturday and Sunday.

If you happen to call outside of our business hours, contact us at and we'll do our best to get back to you by the next business day.

How can I view my utility bills?

Nutiliti will provide you a copy of your utility invoice for each utility each month.

What is the Utility Processing Fee?

Nutiliti charges a service fee for managing all tenant utilities. This fee appears as a monthly service fee depending on our agreement with your property.

Why am I being asked to update my payment method?

There are a few possibilities!

Most likely: The payment method expired.

The payment method was removed due to multiple unsuccessful payment attempts.

Your payment method hasn't changed? No problem!

You can input the same payment information. You can just log into your account and re-enter the payment information there.

My payment was declined for insufficient funds, but I had enough funds. What happened?

Keep in mind that checking account payments take 3-5 business days to process. While there may be enough funds when the payment is made, the withdrawal is completed in your banking account after that time. Check with your bank to see if a transaction is pending or completed.

Why am I charged sales tax?

A Sales Tax is a tax paid to the government for the sale of goods and services. The Nutiliti service falls under the Electronic Data Processing category and the tax amount ranges from 1% to 8% of the Nutiliti Service Fees. These fees are calculated based on regulations in your geographical location.

For further explanation or to learn what % tax you pay for your geographical area, please reach out to

Can I see a copy of my utility bill?

Bills are available for review at tenant's request.

Billing / Payment Questions

How do the utility providers get paid?

Nutiliti pays the utility providers directly. All your utility accounts are automatically set to autopay so that you never have to worry about making a payment. Each tenant will be responsible for their portion of the bill and will receive an automatic deduction from Nutiliti using the payment method on file on the due date of each utility bill.

What is a prorated bill?

A prorated bill is where a resident only pays the percentage of the bill according to the amount of days their lease was active during the billing cycle. Bills are typically only prorated when someone moves in or out during the middle of a billing cycle. If a bill is not prorated, roommates divide the percentage evenly no matter how many days they were physically present in the unit.

Why do I have two months' bills on one invoice?

Utility providers bill in arrears, which means that we receive the bill after your actual usage. Nutiliti then receives the bill and prepares your invoice. Occasionally there are delays in the receipt of actual provider bills. In an effort to keep your invoices on track, the provider bills can be grouped together when we receive them.

Is my bill prorated?

If you use Nutiliti on your own and the utilities are in your or your roommates' name, the bill would also be pro-rated! The bill is pro-rated based on start/end dates and the usage of the bill.  If the roommates have agreed to different percentages or to remove someone from the bill, they can contact us to request that change!

Why am I receiving bills after I moved out?

Utility companies bill in "arrears". This means that you receive the bill after your actual usage dates.

For example: Imagine that your billing cycle is December 1 - December 31. The meter will be read on the 31st, and the bill will be generated after that. It may be several days before it is ready. Nutiliti then receives the bill and prepares your invoice. So, you would receive the bill in the following month.

If you moved out at the end of December, you could expect your bills to be received after that time!

Why a payment would be returned:

NSF = Nonsufficient Funds

No Account/Unable to Locate Account = The account info entered is incorrect.

Non-transaction Account = This usually occurs when a savings account is added to the profile rather than a checking account. Some savings accounts are not approved for online utility payment transactions.

Why can't I pay my bill?

There are a few reasons it might appear that way!·

Not able to access your account to pay the bill? You may have started a new sign-up for the same address, or need to update your payment method on the account. It will not immediately charge your account when you input the information. Once you complete the sign-up, or update the account, you will be able to access the bill!·

Is there an amount listed, but not a way to pay? You have an existing balance. No worries! The remaining balance will carry over to the next billing period, or you can give us a call to make that payment.

What is my Nutiliti service end date?

Your service will end on the date specified by you on your initial registration. It will be your responsibility to make sure that all utility services are either turned off or paid for after the service end date.

Where is my bill?

If your utility provider has published a new bill on their website but you have yet to get a new Nutiliti invoice, the following factors may be at play:

- Your Nutiliti invoice is being processed right now. We make every effort to retrieve all utility bills within 48 hours of them being posted on your utility providers' websites.

- We are now awaiting the release of your other utility bills so that we can deliver them to you on a single invoice. We won't make you late on any of your bills, so don't worry!

- We may not be able to access your utility account because of a problem with your account details. If that's the case, we'll get in touch with you to collect the updated account details.

Am I only being billed for my room?

Each individual room at a residence is not billed separately because the meter at your residence includes usage in all rooms. The bill is based on the meter reading for the entire unit and is divided up equally between you and your roommates.

If you are concerned with the amount of usage your roommates are using, have a conversation with your roommates about ways to conserve.

Move-In and Move-Out

How do I sign up?

We are excited to help you with your utilities bills!

Here's how to get going.

1. Visit our homepage and press the Sign Up button in the upper right corner.

2. Finish the Sign Up phase. (If you have roommates, make sure each person creates an account.)

3. Once your application has been approved, link your services in your account. (We'll take you through the process.)

How do I change my contract dates?

Moving in earlier than planned? Staying a little later? Not a problem. Just submit a request to change your contract dates by contacting us.

If you use Nutiliti on your own and utilities are in your or your roommate's name, we must confirm the request with your roommates before updating your account.

If I move out early, do I need to cancel my Nutiliti account?

Not necessarily, just contact us! This way we have the correct dates on file and our system will be prevented from including you on any bills that you are not responsible for.

Otherwise, you will be invoiced for utility usage through your move out date as reflected in our system.

If I have an active lease, but don't live there, do I have to pay for utilities?

Let us know, and we can request roommate permission to adjust your end-date and release you from utility responsibilities. If all roommates give their consent, you may be removed from the bill. The bill would be divided between the remaining roommates.

If you have a subleaser, the subleaser may sign up for Nutiliti to assume your portion of the utilities. Contact us so we can ensure the bill is divided properly!

Do I have to pay bills if I move in after my lease starts?

If you use Nutiliti through your property, then yes! Residents are responsible for utility usage through the active lease term regardless of your move-in date.

If you use Nutiliti on your own and the utilities are in your name or a roommates' name, then it depends on when your utilities are set up. You will receive your first bill after your service start-date when your utility accounts are successfully linked. If your roommates give unanimous consent to remove you from a bill, the bill could be divided between the other roommates.

How am I billed if I move to a different unit?

You will be included with an equal percentage on the bill through your Nutiliti service dates!

Be sure to contact us so we can get roommate confirmation to remove you from the old address, and renew service for the new address.

Why is my utility unlinked?

Most likely we need updated information for your account! Have the utility account holder check their email to see what other action or information is needed to manage the provider bill.

Can I change my move out date?

Absolutely! We understand that things change and we want to be flexible. Let us know if you need to change your move out date and we will confirm your move out with your roommates, or in some cases your property. After we've verified your new move out date, by getting approval from your roommates or property, we will make the necessary adjustments in our system and you're good to go!