Your Guide to Cancelling Your Current Electricity Service: FAQs

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April 21, 2023

Your Guide to Cancelling Your Current Electricity Service: FAQs

Team Nutiliti

Switching electricity providers can seem like a daunting task, but it doesn't have to be. With the right information, you can make an informed decision about which provider is right for you, and the process of switching can be quick and painless. Here are some frequently asked questions about switching electricity providers.

Q: Can I cancel my electricity contract?

A: Yes, you can! If you're locked into a contract with an electricity provider, you can still cancel it anytime you want. Consumer protection laws ensure you have this option. However, you may have to pay a fee for ending the contract early. Make sure you check your contract terms for details on any fees that may apply.

Q: Do I need to tell my old provider that I'm switching?

A: No, you don't! When you sign up for a new plan through Nutiliti or any other provider, the new provider will let the Electric Reliability Council of Texas (ERCOT) know. ERCOT will also notify your old provider for you.

Q: How long does it take to switch to a new provider?

A: Once you sign up with a new provider, you'll have three business days to change your mind, but if you don't, your switch will happen automatically within seven business days. You won't experience any interruption in service, and you'll get your first bill from the new provider during the next billing cycle.

Q: Can I change my mind after I sign up with a new provider?

A: Yes, you can! You have three business days to cancel your switch after you get your Terms of Service agreement. Be sure to read the terms carefully and understand what you're agreeing to before making any decisions.

Q: Will my electricity service be less reliable if I pick a smaller provider?

A: No, it won't! No matter which provider you choose, your electricity will still be delivered safely and reliably by the local wires company (Centerpoint, Oncor, AEP, etc.), which is regulated by the Public Utility Commission (PUC). This means that the reliability of your electricity service won't be affected by your choice of provider.

Q: What should I do if my contract is almost up?

A: Your provider is required to let you know at least 30 days before your contract ends. If you want to switch to a new provider, you can do it without penalty as long as it's no earlier than 14 days before the contract end date. Be sure to keep track of your contract end date and make any changes before the deadline to avoid any fees or penalties.

Q: Will I have to pay an early termination fee if I move?

A: No, you won't! If you're moving during your contract term and can provide proof of relocation (like a lease, mortgage statement, or utility bill for your new place), you won't have to pay an early termination fee. Be sure to provide your provider with the necessary documentation to avoid any fees or penalties.

Q: What proof of relocation is acceptable?

A: You can use a lease or rental agreement, home purchase contract, mortgage statement, or utility bill or bank statement for your new place. Make sure the documentation includes your name, new address, and the date of the move.

In conclusion, switching electricity providers is easy and hassle-free if you have the right information. Be sure to read your contract terms carefully, keep track of important dates, and provide any necessary documentation to your provider. With these tips, you can make a smooth transition to a new electricity provider that meets your needs.

Written by
Team Nutiliti