Power outages can be frustrating and disruptive, especially during extreme weather conditions. When a power outage occurs in Texas, it's essential to know who to contact to get the issue resolved as quickly as possible.
In Texas, the electric utility companies that provide power to customers are known as Transmission and Distribution Utilities (TDUs). If you experience a power outage or notice a fallen wire, the first step is to contact your local TDU directly. Contacting the TDU directly ensures faster service and saves your phone battery life by avoiding multiple transfers or call forwarding.
Here are the contact details of some of the major TDUs in Texas:
- AEP Texas: To report an outage, track an outage, or set up outage alerts, you can call (866) 223-8508.
- CenterPoint Energy: To track an outage or set up outage alerts, call (800) 332-7143.
- Oncor Electric Delivery: To report an outage, track an outage, or set up outage alerts, call (888) 313-4747.
- Texas-New Mexico Power Company: To report an outage or track an outage, you can call (888) 866-7456.
When you call the TDU, be prepared to provide them with your service address or account number, if available. They may also ask for other details like your phone number or email address to help them communicate with you about the status of your outage.
Additionally, it's essential to keep in mind that during widespread outages, TDUs receive a large volume of calls and may experience longer wait times than usual. If you're unable to get through immediately, be patient and try calling again later.
In conclusion, experiencing a power outage can be a frustrating experience, but knowing who to contact in such an event can help minimize the inconvenience. By contacting your local TDU directly, you can receive faster service and ensure that your power outage is resolved as quickly as possible. Remember to have your service address or account number ready when making the call, and be patient if experiencing long wait times during widespread outages.