CASE STUDY

Highline leaves behind manual billing and payment operations and moves to our platform

The Challenge

Before working with Nutiliti, Highline leasing professionals would be responsible for calling utility providers and coordinating the tenant transfer of utilities. They would also have to work with Highline's Accounting department to bill tenants back for water which was a utility not in the tenant's name.

This extremely manual process was extremely labor intensive but also morale draining for several team members at Highline.


The Solution

Nutiliti stepped in to support Highline across both activations and tenant billing. Implementation was less than two months with Highline being assigned an experienced Nutiliti Account Manager to support the process.


The Results

Now leasing professionals are just responsible for sending residents Nutiliti's welcome letter and providing them with a utility addendum. Win win for all parties involved.

Highline Property Management

Highline Property Management is an internally managed owner / operator in the single-family home rental industry. Highline is an focused on acquiring, developing, renovating, leasing, and operating attractive, single-family homes as rental properties.

Location

Houston, Dallas, Austin, Oklahoma City, Lubbock, Baton Rouge

Portfolio:

Single Family Rental

Accounting Software Integration:

MRI Software

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