Before working with Nutiliti, Highline leasing professionals would be responsible for calling utility providers and coordinating the tenant transfer of utilities. They would also have to work with Highline's Accounting department to bill tenants back for water which was a utility not in the tenant's name.
This extremely manual process was extremely labor intensive but also morale draining for several team members at Highline.
Nutiliti stepped in to support Highline across both activations and tenant billing. Implementation was less than two months with Highline being assigned an experienced Nutiliti Account Manager to support the process.
Now leasing professionals are just responsible for sending residents Nutiliti's welcome letter and providing them with a utility addendum. Win win for all parties involved.
Highline Property Management is an internally managed owner / operator in the single-family home rental industry. Highline is an focused on acquiring, developing, renovating, leasing, and operating attractive, single-family homes as rental properties.